FAQS

How can we help?

FAQs

Shipping

How long does it take to receive an order?

All orders placed before 12pm CST M-F are dispatched from our facility near Atlanta, GA the same day. Any orders placed after 12pm CST M-F, or on weekends or public holidays are dispatched the following business day.

For U.S. shipping: Standard shipping takes 3-7 business days, and expedited shipping takes 1-3 business days.

For international shipping: Standard shipping usually takes 3-14 business days. Expedited shipping is available for select locations, and usually takes 2-7 business days. 

For more information related to delivery, see our Shipping & Delivery page: https://almuhajjabah.com/pages/shipping-delivery

Problem with a purchased item

What do I do if my item arrived damaged, etc.?

Contact us immediately at info@almuhajjabah if the item is damaged, if you have received the wrong item, or if there is some other issue with your purchase.

Contact us immediately at issues@almuhajjabah if the item is damaged, if you have received the wrong item, or if there is some other issue with your purchase.

How do I return or exchange an item?

Please take a look at the following pages for information:

Returns page: https://almuhajjabah.com/pages/returns

Refund Policy page: https://almuhajjabah.com/policies/refund-policy

Other

What do I do if I gave you the wrong info?

If you realize you have entered the wrong information into your account or order page, (such as your address, email address, name, etc., please email us at info@almuhajjabah.com as soon as possible.

Have a question that is not answered here?

Email us as info@almuhajjabah.com anytime OR chat with us live using the chat box found at the bottom of your screen. Chat hours are Sunday-Friday, 7:00am-5:00pm CST